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Q: Why won't FilterGate accept my registration code?

A: Please make sure that the email address you enter into FilterGate is the same one the FilterGate Registration code was sent to.

Q: I've had to re-install FilterGate why won't it accept my original registration code?

A: Your registration code may have expired. If you are a registered user of FilterGate, you can have our server email you a new key.

Q: How do I register FilterGate?

A: 1.  Right-click the green FilterGate icon in the system tray at the bottom right of your screen and select 'Configure' to bring up the FilterGate Control Panel.

2.  Click on the [Purchase/Register] button.

3.  Enter your email address and registration code.

Q: I've entered my email address but have not received a code by email.

A: You may have mistyped your email address at the time of purchase. Please email our support staff if this happens so that we can rename your registered email address.

Q: How do I change my FilterGate registration details to reflect a new email address?

A: If your email address has changed from the original one used when registering FilterGate, update your user details here. 

Q: How do I get a registration code?

A: You will be emailed a registration code upon purchasing FilterGate. To purchase FilterGate, click here.